![]() If you are having trouble setting up your email account, feel free to contact our technical support team. With a POP setup, your emails will be downloaded to the device you are using and removed from our server. With an IMAP setup, your emails will be stored on our server so that they can be accessed from anywhere. If you are asked for additional information during the setup or wish to set advanced settings, such as servers or ports, see below for the requirements in each province. This will store your emails on our server so that they can be accessed from anywhere, rather than removing them from the server after they are downloaded to the device that you are using. If a server is not specified during the setup, IMAP will be selected by default. See below for guides from some common email clients. On most modern email clients, you will only be required to enter your Cogeco email address and password. If you still don’t see sync start working, restart Windows.Īfter making the change the registry should appear similar to below not showing any TLS 1.3 keys.Įxchange Server TLS guidance Part 2: Enabling TLS 1.In addition to using Cogeco’s Webmail platform, you can also access your Cogeco email address from other email client software, such as Windows Mail, Apple Mail, or the default email program on your tablet or smartphone. If under Protocols you see TLS 1.3 delete that key and its sub keys. If you do, right click on Protocols and click Export to save out a registry export of the configuration in case you need to revert back for any reason. Review if you see TLS 1.3 under Protocols. To work around the issue, remove the TLS 1.3 settings by doing the following:Ĭlick Start, search for Regedit and open the applicationĬomputer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols ![]() This issue can occur if your machine was updated to have TLS 1.3 configured. If you are on Windows 10, use the steps below to disable TLS 1.3 to address the errors in the article above. Our testing found that Windows 11 TLS 1.3 should be working fine with Outlook. Workaround #2: We tested further and found that TLS 1.3 may cause the errors above if you are on Windows 10. On the IMAP Account Settings paste the new App Password in the Password box. Select Account Settings > Server Settings. Under the Incoming Server (POP3) section, check the check. I have installed hmail server on my pc with following settings: Domain Name - (dummy) Account Address. In Outlook select File, under Account Information click the drop-down and select the IMAP account with the errors above. Click the 'Advanced' tab and select 'SSL' in the Server Port Numbers section for Outgoing Server (SMTP). To fix the App Password on your email account in Outlook do the following: Outgoing mail server (SMTP)Enter the SMTP server name:. Or, if you are using an IMAP server, enter the IMAP server name:. To fix the App Password, log in to your IMAP email provider’s web email and go to Account Information > Security and create a new App Password. Server Information Section Incoming mail server (POP3 or IMAP)Do one of the following: If you are using a POP3 server, enter the POP3 server name:. This could happen on Windows 10 or Windows 11. Workaround #1: If you are getting the errors in the section above, it could indicate that there’s a problem with the App Password. Possible causes include server problems, network problems, or a long period of inactivity.”Īfter investigating this further we are seeing two workarounds to help with these errors: “Your server unexpectedly terminated the connection. If this problem continues, contact your server administrator or Internet service provider (ISP).' Task 'User Name - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. “The connection to the server was interrupted.” You may see errors such as the following: Outlook stops connecting to your mail server.
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